- Using messaging templates, a VA can quickly and sufficiently respond to queries regarding product features, delivery status, or bulk orders. They are also equipped to handle general feedback or complaints.
- Whenever a customer leaves a positive customer review, it’s vital that you respond by thanking them for their kind words. This simple task is something you can easily outsource to a VA.
- Equally as important as responding to positive reviews is responding to negative reviews. A VA can help manage your brand’s reputation by addressing any issues a buyer has.
- Following up with customers in a timely manner is vital to maintaining a good buyer experience. A skilled VA doesn’t stop at responding to negative feedback; they actively communicate with buyers to resolve any issues or complaints—a smart way to restore your reputation and illicit positive reviews.
